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임지영 ( Lim Ji-Young ) - Inha University Department of Nursing
김주행 ( Kim Ju-Hang ) - Far East University Department of Nursing
김선희 ( Kim Seon-Hee ) - Gangseosmile Home care center
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Abstract
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Purpose: This study aimed to present the management strategies necessary to improve the operational efficiency of visiting nurse centers and evaluate their effectiveness.
Methods: The subjects of this study were visiting nurse centers registered as long-term care centers. Based on value chain analysis, cost information analysis, and data envelope analysis, the study was carried out according to the Magerison’s management consulting procedure, for six months. This procedure comprised eight sub-steps of approach and application.
Results: The following management strategies were agreed upon: establishment of a cooperative network with other visiting care centers, creation of high satisfaction of external customers by providing practical training to care workers, and making rehabilitation and exercise services as the core nursing activities to be focused on.
Conclusion: The management consulting process and analysis method applied in this study can referred to as a useful methodological framework for revitalizing visiting nursing centers in the future.
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KeyWords
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효율성, 방문간호, 노인장기요양보험, 경영컨설팅
Efficiency, Home care services, Long-term care, Referral and consultation, Small business
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원문 및 링크아웃 정보
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등재저널 정보
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